FREQUENTLY ASKED QUESTIONS
HOW OFTEN ARE EVENTS HELD?
Currently, events require a minimum of 10 attendees to make the session interesting and fun. Please register your interest for an event that interests you, and we will contact you as soon as it is ready.
HOW LONG DOES A TASTING EVENT GO FOR?
Most tasting events last around 90 minutes with additional time for questions at the end. However, if the discussion is lively and interactive, additional time can be allocated.
WHAT HAPPENS IF MY SAMPLE PACK IS DAMAGED WHEN I GET IT?
We take pride on what we deliver and take great care in packing the sample packs. Accident do, however, happen so if your parcel has been damaged in transit, please email photos of the parcel in the condition that it is received to firstname.lastname@example.org and we will respond as soon as possible. We are here to ensure that you are happy with our service!
WHAT IS YOUR CANCELLATION POLICY?
If we haven't shipped your tasting pack prior to your request, you can cancel for a full refund but unfortunately, no refund will be available once a tasting packed has been shipped.
CAN I HAVE A PRIVATE EVENT FOR MY STAFF OR CLIENTS?
Sure! We can design an event to suit your needs and being a "virtual" event, we can include anyone around Australia.
YOU DON'T HAVE ANYTHING THAT INTERESTS ME.
We are always open to customer feedback and if you have an idea for a tasting, we will gladly consider it. Send your suggestion to email@example.com
CAN I GET A DISCOUNT?
Sure! If you order 10 or more items (events or tasting packs) shipped to the same address and you will get the eleventh one FREE!
DO YOU SHIP OVERSEAS?
The required paperwork to ship alcohol internationally is very complex. We are currently looking into this.